General Information

CURRENCY: All orders from this website will be processed in Canadian funds. The Bank of Canada's currency converter can be used to determine equivalent foreign currency amount.

SECURITY/PRIVACY STATEMENT: All orders made from our store are encrypted via SSL technology at checkout and are completely secure. We respect your privacy: any ordering information provided will be kept strictly confidential and will not be released to third parties under any circumstances. We promise that any personal information you provide will only be used for the purpose of completing your order and we will not use such information for any online promotions, spam or other form of electronic junk mail.

SALES TAXES: For orders destined to locations within Canada, GST/HST/PST will be added. GST/HST/PST will not be added for USA/international orders.

HST REBATE: Depending on the products ordered and the purchaser location, the purchaser may qualify for a rebate of the provincial portion of the HST. Where the purchaser qualifies for an HST rebate, the rebate will be automatically applied at the time of processing sale and the net HST payable will be reduced by the point of sale rebate. There is no need to specifically request or apply for the HST rebate.

SHIPPING OPTIONS: During the current Canada Post labour disruption we offer UPS service only.

SHIPPING - ONLINE PRODUCT REGISTRATION: For online product registrations (online ground school, online exams) without any accompanying physical product(s) to ship, please select the shipping option "Online Product Registration": we will add a $25 flat fee for registration and to set up your unique user ID and password. The online product registration fee is waived if you are ordering one or more Culhane texts along with an online product.

PAYMENT METHODS: Payment can be made by credit card only - we accept VISA, MASTERCARD and AMEX. We do not accept personal cheques/money orders and we don't offer COD service.

ONLINE GROUND SCHOOLS/ONLINE EXAMS - USER ACCESS PASSWORDS, SUPPORTING TEXTS: Please allow 24 hours for us to set up your individual user access ID and password: individualized user access credentials will be sent via separate email once completed. Users of our online ground schools and online exams will require access to appropriate Culhane training manuals to access aviation charts, aircraft performance tables and weather summaries: supporting texts are NOT provided or supplied for free in electronic format and are NOT included in our basic online course or online exam fee - please be sure to order appropriate texts to match the online course/online exams ordered. Discounted pricing is offered for a combined order of online course/online exam with supporting text(s).

E-MAIL NOTIFICATION/CONFIRMATION OF SHIPPING: We normally send e-mail notification with confirmation of shipping and tracking information within 1 - 3 days of receiving your order to the e-mail address you provided with your order. If you have not received shipping and tracking information, please check your e-mail privacy settings or SPAM filters - sometimes these can block our shipping confirmation e-mail. If you have not received any shipping/tracking information within 3 days of ordering, please let us know and we would be pleased to provide shipping and tracking details for your order.

RETURN AND REFUND POLICY: All sales are FINAL - No returns, exchanges, refunds or credits.

LATE SHIPMENTS: All our shipments normally arrive on time but if you have not received your order within 12 days for a Canada/USA shipment, or 30 days for an international shipment, please notify us via email at info@acceleratedaviation.com or telephone at 604-279-0179 and we will run a track/trace of your order and report to you.